Hello Products is an African healthcare company based in Lagos, Nigeria and a member of Jagal investments. We develop, manufacture and distribute a range of high quality personal and home care brands that support healthier life and safer homes throughout Africa.

We are recruiting to fill the position below:


Job Position: Customer Service Officer

Job Location: Ikeja, Lagos

Employment Type: Full-time


  • Receive phone calls in a professional manner and provide information about products and services as required by the customers.
  • Responsible for processing of orders and invoices in the ERP system.
  • Maintain accurate reports of all customer transactions daily with the company.
  • Processing of new customer registration and proper filing of all forms and documents
  • Follow-up customers and their complaints; ensuring that customer’s requests are attended to accordingly.
  • Render administrative support to other customer service team members when the need arises, or as instructed.
  • Preparation of Key distributors weekly and monthly sell-out reports and proper filing of their monthly closing stock positions.
  • Responsible for reconciliation of all company promotions and processing of rewards and monthly incentives.
  • Organize with Supply chain on product transfers to all locations and constant monitoring of inventory levels to ensure Pan-Nigeria product availability.

Education & Experience

  • HND / B.Sc in any relevant discipline.
  • 1 - 2 years of previous experience in customer service preferably in an FMCG environment.
  • Must be conversant with the use of Microsoft suite especially Excel, Word and Outlook.
  • Good analytical skills.
  • Persuasive speaking and effective listening skills.
  • Ability to empathize and use positive language.
  • Must have self-control and able to take responsibility.
  • Patient with high level of emotional intelligence.
  • Ability to remain professional with a people-first attitude.
  • Attentive to details with excellent time management skills.
  • Good knowledge about products with creativity and resourcefulness


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